Privacy Policy

Effective Date: May 25, 2025

Welcome to StoreOrdering (storeordering.com), a provider of white-labeled online ordering solutions for restaurants across the United States. This Privacy Policy explains how we collect, use, and protect your information when you use our website, mobile applications, and services.

1. Information We Collect

We may collect the following types of data:

  • Account Information: If you are a restaurant partner, we may collect your business name, contact details, and login credentials.
  • Order Data: Information related to customer orders submitted via your white-labeled ordering platform.
  • Web Traffic Data: Our server logs basic web traffic details (e.g., IP address, access time, pages visited) for security and analytics.
  • Device and Usage Data: For app performance and support, we may collect logs, error reports, and device type information from our admin mobile app.

2. How We Use Information

  • To operate and maintain our ordering platform and admin tools
  • To provide technical support to restaurant clients
  • To improve system reliability and performance
  • To comply with legal and regulatory obligations

3. Sharing of Information

We do not sell or rent personal information. We may share information with trusted service providers (e.g., cloud hosting, analytics) solely for the purpose of operating and improving our service.

4. Return & Refund Policy

StoreOrdering provides the technology for restaurants to accept online orders. We do not fulfill or manage those orders directly. If you are a customer and have an issue with an order, please contact the specific restaurant from which you placed your order. Refunds and return policies are at the discretion of the restaurant.

5. Credit Card Information

StoreOrdering itself does not process payments. Payment transactions on white-labeled platforms are securely handled via third-party payment processors integrated by the restaurant. Please ensure your billing information is accurate to prevent delays or errors.

6. Data Security

We use commercially reasonable security measures to protect data. However, no system is 100% secure. By using our services, you acknowledge and accept this risk.

7. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If we discover such data, it will be deleted promptly.

8. No Warranties

The StoreOrdering platform is provided "as is" and "as available." We do not guarantee that the services will be uninterrupted, error-free, or compatible with every device or browser. StoreOrdering disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.

9. Limitation of Liability

In no event shall StoreOrdering or its affiliates be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits or business interruption, arising from the use or inability to use the services.

10. Indemnification

You agree to indemnify and hold harmless StoreOrdering, its employees, partners, and affiliates from any claims, damages, or liabilities arising out of your use of our services or violation of this policy.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted at this URL with an updated effective date. Continued use of our services after changes constitutes acceptance.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Email: support@storeordering.com